Why a voucher remains in 'Under Review' status and how to resolve it

Step by step

1. 1

   Identify the reason for retention

   Access the 'Under Review' vouchers section in the DigitAI platform. Look for the alert details or the specific blocking reason associated with the voucher. FALTA: Indicate the exact path in the interface to view the alert details (e.g., 'View Details', 'Event History', 'Alerts').

2. 2

   Correct missing or inconsistent data

   Once the reason is identified, proceed to correct the information. Ensure that:<ul><li>**The supplier's CUIT is registered:** Verify if the supplier's CUIT (or equivalent tax ID) is correctly registered in the supplier master data. If not, FALTA: Describe the process to register a new CUIT or associate an existing one.</li><li>**The Purchase Order (PO) is valid:** Confirm that the purchase order associated with the voucher exists and matches the recorded data. If there are discrepancies or the PO does not exist, FALTA: Describe how to associate or correct the PO.</li><li>**Required fields are complete:** Fill in all fields marked as mandatory that do not yet have information. FALTA: Mention if there is a specific section for 'Pending Fields' or 'Required Data'.</li></ul>

3. 3

   Resume the voucher flow

   After correcting the data, the voucher should automatically resume its flow to the ERP. If it does not, FALTA: Indicate if there is a 'Retry', 'Process' button, or if any manual action is required to force the flow to resume.