How to Troubleshoot Login Issues and Reset Your Password on the Platform

Step by step

1. 1

   1. Verify the Correct Access URL

   Ensure you are using the correct web address to access The Eye platform. An incorrect URL can prevent login or display unexpected errors.

2. 2

   2. Reset Your Password

   If you forgot your password, look for the "Forgot my password" or "Reset password" option on the login page. Enter your registered email address and follow the instructions sent. If you do not receive the reset email, check your spam or junk mail folder.

3. 3

   3. When to Use "Sign Up" as an Existing User?

   In some cases, especially after major platform updates or if it's your first access to a new version, you might need to use the "Sign Up" option instead of logging in directly. This will not create a new account but will link your existing email to the updated system.

4. 4

   4. Contact Support

   If the above steps do not resolve your issue, please contact our support team. To expedite assistance, include the following information: your registered email address, a detailed description of the problem (including any error messages you received), and the steps you have already tried.