How to Resolve Unprocessed Invoices Due to Exceeded File Size in DigitAI

Step by step

1. 1

   Verify the PDF file size

   Before resending, check the size of the PDF file attached to the original email that was not processed. This will help you confirm if it exceeds the limit allowed by DigitAI.

2. 2

   Compress the PDF file

   If the file is too large, use a PDF compression tool to reduce its size or split it. Ensure the final size does not exceed the recommended limit of 20 MB for email submissions.

3. 3

   Separate non-essential attachments

   If the file includes attachments or complementary documentation not essential for the digitization of the main invoice, separate the invoice and attach it individually. This reduces the total submission size.

4. 4

   Resend the email

   Once you have adjusted the PDF file size or separated the attachments, resend the email with the modified PDF file to the DigitAI inbox for processing.