How to resolve unmatched errors in Reconciliations due to unlinked Credit Notes

Step by step

1. 1

   Identify reconciliation discrepancies

   In the reconciliation engine, review open/unmatched transactions where Credit Notes (CN) show unapplied balances.

2. 2

   Open document details

   Locate and open the flagged Credit Note in the document viewer.

3. 3

   Fill in the invoice reference

   In the "Adjusted Invoice" field (or linked invoice number), enter the exact invoice number modified by the Credit Note.

4. 4

   Save updates

   Save changes to register the relationship in Reconciliations.

5. 5

   Re-run reconciliation

   Execute the matching rule again. The engine will net the invoice amount against the linked Credit Note, successfully balancing the transaction.