How to fix stuck vouchers caused by frozen processes or orchestrator locks in DigitAI

Step by step

1. 1

   Detect batch bottlenecks

   Check if a batch of documents remains queued without posting to the destination ERP despite successful extraction.

2. 2

   Check execution host status

   Inspect the virtual machine or execution runner for hung user sessions, ERP modal windows, or frozen tasks.

3. 3

   Clean temporary directories

   If the automation utilizes local staging folders, ensure no locked temporary files remain from abnormal closures.

4. 4

   Reset tasks in DigitAI

   In the DigitAI workspace, cancel or clear hanging tasks linked to the loading flow (e.g., "Start Carga Cabecera AP").

5. 5

   Check for duplicates and re-run

   Before re-triggering the task, verify in the ERP that documents were not already partially entered. Then, trigger the loading task to resume processing.