Best Practices and Requirements Guide for Sending Vouchers via Email to DigitAI

Step by step

1. 1

   Supported File Formats

   To ensure the correct ingestion of your vouchers into DigitAI, only the following file formats are accepted as attachments: * **PDF**: Text/vectorial PDF is recommended for better quality and processing. Scanned PDFs are also accepted, provided they meet the minimum resolution. * **TIFF**: TIFF image files.

2. 2

   Document Resolution and Quality

   The quality of the documents is crucial for their processing. * **Resolution**: A minimum resolution of 300 DPI (dots per inch) is recommended for scanned documents. This ensures readability and correct data extraction.

3. 3

   Email Structure

   The way your email is structured directly impacts ingestion. * **Attachments**: Vouchers must always be sent as file attachments. Avoid pasting images directly into the email body, as they will not be processed. * **Multiple Files**: You can attach multiple vouchers in a single email. Each file will be processed individually. * **Signatures with Images**: Email signatures containing images (logos, icons) are generally ignored by the ingestion system, but it's good practice to ensure they do not interfere with the main attachments.

4. 4

   Troubleshooting: What to do if a voucher is not processed?

   If you have sent an email with vouchers and do not see them processed in your DigitAI inbox, follow these steps: * **Check format and resolution**: Ensure your files meet the format (PDF, TIFF) and resolution (300 DPI) requirements. * **Review email structure**: Confirm that the documents were sent as attachments and not pasted into the email body. * **Contact support**: If problems persist, contact the DigitAI support team.