Frequently asked questions

Any type of company regardless of its size or activity.

If your activities include repetitive processes, or where the cost of error or opportunity is significant, these are indications that it is economically viable to automate. In order to define this, please contact one of our specialists.

As it is a solution that adapts to the requirements and needs of each situation, it is not possible to test it, but you can contact a specialist to evaluate the requirement together and define if it is viable for your business.

We evaluate automation cases and choose together a high impact one. We only charge you for the implementation and development necessary to address the particularity of your problem. As part of the implementation we include the training of resources in your company to be part of the digital transformation. Once implemented you have a bonus of the platform for 6 months.

As it is a simple platform to use, the user profile can be technical as well as non-technical (end user).

Depending on the license. For the SAAS and Enterprise plan it starts at 15 users.

It can be purchased SAAS or OnPremise.

The bots run on linux (kernel 3.X+) or windows 64 bits. 2008+

To run the onPremise solution you need 2 cores, 2GB of RAM and 40GB of disk, for H.A we recommend the same hardware X3 in case of cluster or at least X2.

TheEye is developed in Nodejs for backend and backbone/ampersand for UX. It uses Mongodb for database, redis for cache and elastic for history and event correlation. The complete solution is implemented using Docker.

 We have local support and we provide remote or on-site service, depending on the customer’s needs. You can write to us at soporte@theeye.io and we will respond as soon as possible. Also, our documentation is online.

– Scheduler activities, such as batch processes.

– Nested monitoring, such as creating a monitor that alerts if three other platforms are alerting.

– Workflows, concatenation of tasks with status verification including approvals. Being able to re-launch the workflow in case of an error or specifically re-launch the flow from a state.

– Centralization of scripting / operations / documentation. Once automated, keeping the automation “alive” is to document online.

– Automation of manual processes, desktop tasks, web, api and integration between systems.

And more…

There are several ways:

• They are automatically taken from your email inbox.

• We integrate with your storage platforms (SharePoint, Google Drive, Shared Repository, etc.).

• They are sent via REST API (for more information https://tagger-docs.theeye.io/).

Manually from the DigitAI platform.

The total upload time of an invoice depends on the system and the type of integration. It can take less than 10 seconds when using the API and up to 3 minutes when emulating a user’s action on screen.

The recognition level is 98% per document.

Yes, the platform works 100% online and requires no installation.

The supported documents are JPG, PNG, PDF, TIF.

The upload can be done in bulk or using an API, depending on the possibilities of the system you are using. It can also be obtained as a standard report or as a customized report for your system.

The user only needs to intervene to complete/correct in specific cases. DigitAI configures validations and mandatory fields so that most documents pass automatically. The AI searches for information and may request human validation (Technology: Human in the Loop).

No, none.

Increases apply only if you process more than what your plan includes. An extra fee is charged for each page processed beyond the limit.

Once registered, you log in with a username and password provided by TheEye at: https://digitai.theeye.io/login.

Yes, the platform works with OCR technology combined with artificial intelligence. It can read photos, scans (even if they are skewed or misaligned) and interpret the data regardless of its location in the document.

Processed documents are stored in the cloud for 30 days. This period can be customized if more or less time is needed.

Implementation can take one week if using the tool’s standard report. In the case of customized developments or API integration, the time depends on complexity.

There is no size limit. However, larger files may take longer to process.

You can access the technical and usage documentation at: https://digitai-docs.theeye.io.

You can write directly to support@theeye.io or create a ticket at https://help.theeye.io.

Currently, it is not possible to download multiple PDF documents in one step; only one by one. As an alternative, processed documents can be placed in a shared folder, integrable with Google Drive or SharePoint.

By default, the system processes emails every 3 minutes to ensure quick availability. This interval can also be customized.

Yes, you can upload and manage documents in batches. It is possible to view the name, date, and status of each batch and cross-check data between multiple documents.

To provide a quote, TheEye needs to know the type of vouchers to be digitized, the estimated monthly volume, and the system/ERP to integrate (specifying whether it allows API or bulk upload).

You can process invoices, delivery notes, purchase orders, among others. For each document type, a customized extraction model is configured.

Yes, validations can be performed against the corresponding systems, such as AFIP in Argentina (through CAE, CAI, or CAEA). This allows the detection of fake vouchers and requires service delegation from the corresponding CUIT.

Yes, you can cross-check data between documents to validate consistency, for example, verifying that invoice totals match a purchase order.

Yes, it uses Fuzzy Matching to fill in data with minor errors or abbreviations, such as withholding codes or accounting accounts.

Yes, fields such as accounting accounts or ERP codes can be configured with dropdowns or autocomplete, which improves accuracy and reduces input time.

Yes, if the corresponding number is available, it can be checked in the ERP to validate data.

Yes, you can upload multipage PDFs and process them page by page, which is ideal for scanning tickets or checks. This option must be enabled before uploading.

Yes, each row of an Excel file can be interpreted as a document. Uploading is simple and includes selecting the first useful row after the headers.

If a document does not match a known model, it will be marked as “unrecognized” and can be reviewed manually. DigitAI automatically pre-classifies vouchers and you can configure it to discard documents you are not interested in.

Yes, each team member can choose which documents to work on or let the system assign them automatically, helping organize the work and track who is progressing with what.

The summary screen allows you to quickly view all processed documents. It includes filters, search tools, and visual enhancements such as icons and informational messages indicating the status of each document (e.g., under review, pending, validated, error).

DigitAI includes columns with informational messages and a symbolic icon for each document status in its process, allowing you to easily understand the corresponding status of each uploaded document.

DigitAI includes a quick alert when data is missing or something needs review, helping you correct it before moving forward.

Yes, you can schedule a live demo to see the features and clear doubts. There is also an interactive video available.

To purchase the solution, the first step is to request a quote. For this, TheEye needs to know the type of vouchers you want to digitize, the estimated monthly volume, and the system or ERP to integrate with, specifying if it allows API integration or only bulk upload.

The DigitAI platform works 100% online in the cloud and requires no installation. This means that the minimum requirements focus on internet access and a web browser, without the need for specific local software or hardware for its operation.

It means that the platform works 100% online and requires no installation.

Our platform adapts to your needs and you can perform any type of reconciliation, including bank reconciliation, credit card reconciliation, stock reconciliations, among others.

It works in three simple steps:

1. You choose the type of reconciliation to perform.

• Simple reconciliation compares row by row between XLS or CSV files.

• Bank reconciliation compares between PDF and XLS or CSV, allowing you to create sub-reconciliations grouped by concepts.

• Advanced reconciliation compares XLS or CSV files to find matches, differences, and missing data in complex situations, reconciling values across multiple rows under the same “key.”

2. You upload the files to reconcile and configure the parameters (columns to compare). The configuration can be saved as a template.

3. In seconds, you can view and download the results from the platform.

The information is stored for 30 days for consultation and then deleted. If you need it not to be stored or to be stored in your own database, you can ask them.

A template is a user-saved configuration that includes the parameters of a generated reconciliation (columns to reconcile, starting row, whether it has a header, groups, etc.). This avoids having to re-enter the parameters in recurring reconciliations.

Records are the number of rows/transactions in the files to be reconciled, and they are limited per month. For example, if you reconcile a file with 200 lines and another with 100 lines, you consume 300 lines in total.

Yes, we already have integrations for storage services (Google Drive, One Drive, DropBox), accounting software (Quickbooks, Freshbooks), and banks (Banco Comafi).

It supports .XLSX, .CSV, .TXT, and .PDF files. If you need another type, you can ask them.

Results can be viewed from the platform. From the results screen, there is a button to “export data” and download the results in an .xlsx file. They can also be integrated with your system to send and retrieve information.

Payment for the use of the platform (the subscription) is made monthly. A “setup fee,” only if required, is paid once.

Yes, you can schedule a live demonstration.

Yes, the solution can be consumed via API.

Yes, it uses generative AI to interpret the uploaded files and convert them into data with the necessary format to work in the tool.

Yes, we can adapt to your work processes and systems, end-to-end.

For very long files, you must pre-upload them in advance so they are processed/read and available when reconciling. In the file manager, you can see the progress.

No. They can adapt to any type of format. If an error appears when uploading a file, you must contact support so they can make the necessary configurations/corrections.

Yes. All files uploaded to the platform can be downloaded in their original format, Excel, CSV, or JSON.

The platform has no limit regarding the number of records to process. We work with clients who process one million records daily without issues.

To manage pending items:

• Update the files by recording the omitted transactions.

• Access the history from the left sidebar to view the reconciliation and re-upload the files with corrections.

• Reprocess the reconciliation, which will update the match percentage on the results screen.

We provide the necessary training to learn how to use the tool, which can be through a live demo with the possibility of questions. You will also have access to support from the “contact us” button on the platform.

You can contact support at https://help.theeye.io/, by writing to support@theeye.freshdesk.com, or through the “contact us” button at the bottom right of the screen.

To provide a quote, we need to know approximately how many reconciliations you perform per month.